utterance: Welcome back to the film.

normalized_text: Welcome back to the film.

intent: unknown

assistant_reply: I'm here to help. Are you calling about ERP, CRM, or something else?


utterance: Hi, my name is Lapgenda.

assistant_reply: Hello, Lapgenda! How can I assist you today?

intent: greeting


utterance: The reason that I am calling is to know about the ERP services. So is there any way I can know about the ERP services please?

assistant_reply: Sure! We offer both cloud and on-premise ERP solutions. How many users do you need?


utterance: I need around 25 to 50 uses

assistant_reply: Great! Our ERP starts at $99/user/month. For 25 to 50 users, the total cost would be $2,475 per month.

intent: pricing


utterance: Okay, then how are you implementing it, what sort of workflows do you provide and what sort of options you provide.

assistant_reply: We offer a range of implementation options, including on-premise and cloud solutions. Our workflows include lead capture, sales automation, and opportunity management. We also provide customization options to fit your specific needs.


utterance: Okay.

assistant_reply: Got it! How can I assist you today?

intent: initial


utterance: Is there any contact persons that I can contact?

assistant_reply: Sure! You can reach out to our sales team at sales@erp-crm.com for any inquiries or to schedule a demo.

intent: contact


utterance: Can I speak to a human agent please?

assistant_reply: Absolutely! Our sales team is available to assist you. Please call 1-800-ERP-CRM for a live chat.


utterance: Can I, uh, call, uh...

assistant_reply: I'm sorry, but I can't assist with that.


utterance: Can you turn me to a human agent please?

assistant_reply: Sure! Please call 1-800-ERP-CRM for a live chat.


utterance: Thank you.

assistant_reply: You're welcome! If you have any more questions, feel free to ask.

intent: general