utterance: Hi, my name is Dr. Nidol.

normalized_text: Hi, my name is Dr. Nidol.

intent: introduction

assistant_reply: Thanks for calling! Are you interested in ERP, CRM, or both?


utterance: So I'm interested in ERP systems. So are there any example ERPs that you have done or what sort of a system are you doing?

assistant_reply: Got it! Are you interested in our cloud ERP or on-premise solutions?


utterance: So, I think that's the name of the program, yeah, please.

assistant_reply: Sure! What's the name of your preferred ERP/Crm program?


utterance: Uh, have you, uh, heard of, uh...

normalized_text: Uh, have you, uh, heard of, uh...

intent: unknown

assistant_reply: I'm here to help. Are you calling about ERP, CRM, or something else?


utterance: Have you heard of traffic ERP next?

assistant_reply: Traffic ERP, got it. Interested in features or pricing?


utterance: I don't know. Thank you.

assistant_reply: No problem! Can you share more about your needs?