qi UdZddlmZiddddddddddd dd d d d d d ddddddddddddddddiddddddddddd dd!d"d#d"d$d"d%d"d&d"d'd"d(d"d)d"d*d"d+d"d,d"d"d"d"d-d-d-d.d.d.d/d/d0 Zeeefed1<d2d3d4d5d6d7d8d9d:d;d Zeeefed?<d@edAefdBZdCedAefdDZ dEedAe fdFZ dEedAefdGZ yH)IzR Intent Detection Module Keyword-based intent classification for ERP/CRM domain. )Optional erp_inquiryERP erp_clouderp_demozerp_on premise erp_features traffic_erp crm_inquiryCRM crm_features crm_leadspricingPricingpricing_inquiry schedule_call Scheduling date_requestclosingClosinggoodbyefarewell thank_you introduction Introductiongreetinginitial clarification Clarificationclarification_neededneeds_clarificationgeneralGeneralgeneral_requestgeneral_discussiongeneral_concerngeneral_inquiry info_requestservice_informationfeature_detailsdata_package_infoimplementation_details software_name Escalation TechnicalUnknown) solution_powerimplementation demo_requestcontact contact_agent human_agentconnectivity_issueaccount_access_issue system_issuenoneunknown INTENT_MAPz#6366f1z#8b5cf6z#f59e0bz#10b981z#ec4899z#3b82f6z#f97316z#64748bz#ef4444z#06b6d4z#a3a3a3z#475569) rr rrrrrr"r-r.Otherr/ GROUP_COLORSrawreturnc|r|jsytj|jjdS)z Normalize raw LLM intent to display group. Args: raw: Raw intent string from LLM Returns: Normalized group name (e.g., "ERP", "CRM", "Unknown") r/r<)stripr;getlower)r>s ,/home/sas/my/fyp/ringai/ringai/llm/intent.pynormalize_intentrEas2 ciik >>#))+++-w 77textc&|xsdjtfddDrytfddDrytfddDry tfd d Dry tfd dDrytfddDrytfddDrytfddDrytfddDrytfddDrytfdd Dry!tfd"d#Dry$y%)&z Guess intent from user utterance using keyword matching. This provides a fallback when LLM is unavailable. Args: text: User utterance text Returns: Guessed intent string c3&K|]}|v ywN.0kts rD zguess_intent..s za16 z)byerzgood byezsee youz talk laterzgotta goz have to goz that's itrc3&K|]}|v ywrKrLrMs rDrQzguess_intent..s %a16 %rR)thankc3&K|]}|v ywrKrLrMs rDrQzguess_intent..s :a16 :rR)erpzenterprise resourcerc3&K|]}|v ywrKrLrMs rDrQzguess_intent..s . Ya16 YrR)lead opportunitypipeline conversionprospectr c3&K|]}|v ywrKrLrMs rDrQzguess_intent..s \a16 \rR)pricercostzhow much subscriptionplanrc3&K|]}|v ywrKrLrMs rDrQzguess_intent..r[rR)r1deploysetupinstall integrater1c3&K|]}|v ywrKrLrMs rDrQzguess_intent..s @a16 @rR)demotrialtestzshow mer2c3&K|]}|v ywrKrLrMs rDrQzguess_intent..s Xa16 XrR)wifizwi-fiinternetslowspeed connectionr6c3&K|]}|v ywrKrLrMs rDrQzguess_intent..s Wa16 WrR)portalloginaccountpasswordz cannot accessr7c3&K|]}|v ywrKrLrMs rDrQzguess_intent..s Pa16 PrR)serversystemdownerrorz not loadingr8c3&K|]}|v ywrKrLrMs rDrQzguess_intent..s Aa16 ArR)zname iscallinghellohirr:)rCany)rGrPs @rD guess_intentrps A zy zz %9 %% :9 :: <; << YX YY \[ \\  YX YY @? @@ XW XX# WV WW% PO PP A@ AA rFintentc |dvS)z Check if intent signals end of conversation. Args: intent: Intent string Returns: True if intent is terminal (closing, escalation) )rrrrrL)rs rDis_terminal_intentrs D DDrFcRt|}tj|tdS)z Get color for intent visualization. Args: intent: Intent string (raw or normalized) Returns: Hex color code r<)rEr=rB)r normalizeds rDget_intent_colorrs&"&)J   J W(= >>rFN) __doc__typingrr;dictstr__annotations__r=rErboolrrrLrFrDrs C5CC C e C E C5C5CECCyC y!C&\'C(L)C.y/C0y1C2 3C45C:N;C<=C>~?CD_ECFOGCH?ICNyOCPyQCR)SCTyUCVyWCXIYCZ9[C\y]C^_C`iaCbYcCd !&' EC DcNCN     d38n  8# 8# 87s7s7t Es Et E ?S ?S ?rF